Shipping

 
Shipping Expenses

We offer free domestic shipping on all orders over $100 and $6.95 flat rate standard shipping to all orders in the US!

We offer free international shipping on all orders over $200, $15.95 flat rate shipping to the rest of the world! 

Shipping Process 
Orders are fulfilled Monday - Friday. Orders typically ship within 1-3 days (5-7 days for Print on Demand items) but delays can happen during the a high-volume season. Shipping time is calculated from the time the order is shipped, not placed. If there is a hold up for any other reason, we will contact you via email and let you know. Please be sure to check your spam folder! ​​

Backorder items 
During the Holiday Season (November - January), many items tend to sell out quickly. Most items will be available for backorder and are typically restocked 3-5 weeks later.  


If your order contains backorder items, please note that we will hold the entire order until the items are available. If you have any questions, please contact our customer service department at cs@valfre.com

Tracking
You will receive an email with tracking information once the package has been fulfilled. Once shipped, please allow at least 48 hours for tracking information to be updated.

Cancellations 
We are unable to cancel or adjust orders during our Black Friday / Cyber Monday Sale. All Sales Are Final During Black Friday / Cyber Monday. If you have any questions please contact cs@valfre.com. 

Payments
We currently accept Visa, Paypal, Mastercard, American Express, Amazon Pay and Future Pay.

Taxes 
Orders shipped outside California are not subject to sales tax. Orders shipped within the state of California will be charged a sales tax of 7.25%.

International Customs Fees
Certain countries charge customs fee depending on the worth of the goods in the package. Please note that we do not cover the customs fee. If you refuse to pay customs, we can only issue a refund for your order once USPS has returned the package back to us. Sometimes it takes 1-2 months to retrieve the package back from USPS. 

Missing Packages 
For international shipments, contact your local post office first and ask if they are holding the package for you due to customs.​ Otherwise, contact cs@valfre.com as soon as possible with your order number. Please note that we are not responsible for missing or stolen packages.