Frequently Asked Questions

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We are currently accepting Paypal. Most major credit cards can be used to process payments through Paypal. If you have any issues, please contact us at cs@valfre.com.

WHY AREN’T DISCOUNT CODES WORKING?

No discount codes from our Main Shop can be used for the Smoke shop

CAN I GET A PRICE ADJUSTMENT IF I PURCHASED BEFORE A NEW SALE?

There will be no price adjustments for any items that go on sale at a later date. Sorry but there are no exceptions.

HOW DO I CANCEL MY ORDER?

Please contact us at cs@valfre.com. If your order hasn't been shipped then we can cancel the order right away. Please keep in mind that we are unable to cancel or adjust orders during our Black Friday / Cyber Monday Sale due to high volumes. All Sales Are Final During Major Sales Events. If you have any questions please contact cs@valfre.com.

HOW DO I ADJUST MY ORDER?

If you ordered a wrong size, input the wrong address, or notice any other mistakes regarding your order, let us know as soon as possible and we'll do our best to adjust it for you! If your package has already shipped, we can no longer amend the order.

I PURCHASED AN ITEM THAT WAS ON BACKORDER - WHAT NOW?

If your order contains backorder items, please note that we will hold the entire order until the items are available. The following items are currently on backorder. If you would like to cancel the backorder item email cs@valfre.com.

If you have any questions, please contact our customer service department at cs@valfre.com.

DELIVERY

WHY HASN'T MY ORDER SHIPPED YET?

Orders typically ship within 1-3 days.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Domestic shipping usually takes 3-10 business days to receive.

HOW DO I TRACK MY ORDER?

Once your order has been shipped, you will receive an email with tracking information. During the holidays expect some delays. Give the tracking 1-3 business days to update.

WHAT DO I DO IF MY ORDER IS MISSING?

Contact cs@valfre.com as soon as possible with your order number. Please note that we are not responsible for stolen packages once they have been delivered to the address that has been provided to us.

GENERAL

I WOULD LIKE TO BUY SOMETHING BUT YOU APPEAR TO BE OUT OF STOCK - WILL YOU BE RESTOCKING?

It varies. Some items always make a comeback while others do not. Usually items that will be restocked are available on the site for backorder. The delivery date will be stated on each product page.

DOES VALFRÉ DO COMMISSIONS OR CUSTOM ARTWORK?

Not at this time.

DO I NEED PERMISSION TO GET A TATTOO USING VALFRÉ'S ARTWORK?

No

LEGAL DISCLOSURE

Valfré LLC reserves the rights to amend the content of this site and our policies at any time. Valfré LLC reserves the right to cancel any order at any time.